Apple Ride Transportation provides both common carrier and special transportation services for our clients. Understanding the differences between these two services is an important distinction that drivers and clients should know. 

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• Common Carrier Transportation Services are defined as nonemergency medical transportation and are also known as Access Transportation Services (ATS). These transportation services are conducted through our drivers' personal automobiles. It is important to note that these rides must be booked by the client or their interpreter, and the insurance company must be notified at least 3 days in advance. Please check with your insurance company to see if you are eligible for common carrier transportation services.

• Special Transportation Services are defined as nonemergency medical transportation for clients who are unable to used common carrier services due to physical or mental impairment. This type of transportation is also known as a station-to-station (STS) transportation service because of the additional assistance required. Apple Ride has its own special transportation van to accommodate clients who may require STS services. Transportation agencies are able to schedule rides for STS clients, however we must be notified at least 3 days in advance. Please check with your insurance company to see if you are eligible for common carrier transportation services. Special Transportation Services also require a signature from their clinic.